Customer satisfaction is extremely important to us. Simply put, if you're not satisfied, neither are we.

We aim to deliver the best in product, design, and service. If you are not satisfied, we will help to exchange or return your items. We offer returns within 14 days of your purchase. In order to receive a full refund, items must be returned in their original condition. 

We encourage you to join us in reducing excessive shipping by considering the following:– Shop the correct size and fit. Our size and comparison guides present detailed measurements per category and are available on each product page.

Please contact us so we can help you save time on returns and lower our environmental impact, we are happy to assist with any questions via email at [support@newkindco.com]. If you would like to chat directly with our Personal Shopper please email [myshopper@newkindco.com] to schedule and book an appointment 1x1.

If you immediately realise a product is incorrect, we request to please do not break open the package. a broken package cannot be resold. Help us save the planet, which is something we are working actively towards in everything we do.