Política de reembolso
Customer satisfaction is extremely important to us. Simply put, if you're not satisfied, neither are we.
Usually, we have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need to log into our return portal (1) Enter your order number (2) Enter the email address you used to make an order, and then follow the instructions in the portal. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. If your refund is approved you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us for any return questions at info@newkindco.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE
We offer returns on full price items that meet the conditions outlined below.
- Has not been WORN, ALTERED OR WASHED
- Remains in original packaging with all tags attached
- For hygienic reasons we do not accept returns on undergarments and face masks
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, We can not accept returns on items bought on SALES, PROMO CODES or GIFT CARDS.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As long as it is in stock we will send it to you usually within 5 working days of receiving your return. If your requested item is not in stock, We will contact you to discuss your options.
REFUND
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING RETURNS
We demand that you return the goods in appropriate packaging, use a 'signed for' delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
We will not refund the cost of shipping fees on your original order. Please note that you will be responsible for the return shipping fees. We are not responsible for the damage or lose of any items during transit back to NEWKIND warehouse. Please note, we will not be held responsible for any taxes/duties on returned items.